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Downloading a Packing Slip ​

Download an RMA's packing slip from within IntelliTrack when the emailed copy is delayed, and find out when the manufacturer provides a shipping label.

When an RMA is created, a Packing Slip is sent via email to the RMA Creator. On rare occasions, the Packing Slip is delayed. When this occurs, the IntelliTrack User has the option of downloading the packing slip from within the platform, thereby expediting the ability to ship the damaged asset to the Repair Depot. Instructions for performing this download are as follows:

  • Conduct a Quick Search for the Serial Number or RMA Number from the Home page. When found, click on the Asset Number or RMA Number to launch the View Asset page.

Quick Search by serial number, with the result row showing the Asset Number link

Quick Search by RMA number, with the result row showing the Asset Number and RMA # links

  • On the View Asset page, click on the RMA tab.

View Asset page with the RMA tab highlighted

  • The View Asset > RMA page will be displayed, which contains the Open RMA.
  • From the Actions column, click on the three dots (. . . ).
  • Select Download Packing Slip from the list of options.

RMA tab with an arrow pointing to the three dots for the Open RMA and Download Packing Slip highlighted in the list of options

Generating a Shipping Label ​

Once the Packing Slip has been received via the email notification or by downloading it to your PC, a Shipping Label may be provided. These labels are not generated by IntelliTrack, but rather by the Manufacturer, and are based on the Service Contract that the asset is covered by. Currently, shipping labels are only provided by Zebra Technologies. They are not provided by Datalogic or Honeywell.

Warranty vs. Service Contract ​

Shipping labels are not provided if the asset is still covered by Zebra’s Manufacturer’s Warranty. This means that Zebra will repair or replace the asset due to manufacturing defects and workmanship. The coverage provided under a Warranty is included in the purchase price of the asset.

Once the Warranty period ends, a Service Contract will ensure that your assets are repaired due to normal wear and tear and accidental breakage. Although there is a cost associated with a Service Contract, it helps to avoid unexpected and expensive repairs.

Note

If you fail to receive a shipping label, the Service Contract on the asset may have expired or the asset may still be covered by the Warranty. To check on the status of the shipping label, send an email to tech.support@decisionpt.com.